The role of trade unions in improving employee welfare: a case of Tanzania union of government and health employees (TUGHE) at NHIF

Abstract

This paper explored the role of trade unions in improving employee welfare in an organization based on a case of the functions of the Tanzania Union of Government and Health Employees (TUGHE) in the National Health Insurance Fund (NHIF). The paper had two objectives: to examine activities undertaken by TUGHE to improve workers' welfare at NHIF's head office and to determine the extent to which TUGHE activities influence the improvement of workers` welfare at NHIF. The study used Scarcity Consciousness Theory which advocates that when individuals or groups of people perceive resources as insufficient, they normally influence their decision making. This study used a case study design and a qualitative approach. Data was collected using a questionnaire and interview. A sample of one hundred and twenty (120) TUGHE members was selected using probability and non-probability sampling techniques. In data analysis specifically content analysis coupled with simple descriptive statistics was applied. The findings indicate that TUGHE undertakes various activities including conflict resolution involving mediation, negotiation, and arbitration. The study found that majority of respondents (58%) expressed high satisfaction with the tasks carried out by TUGHE to improve workers' welfare. The study recommends enhancement of communication channels, education programs, advocacy for legal protections and regular meetings and transparency.