Analyzing the impact of information and communication technology (ICT) on good governance in Tanzania

Abstract

This study evaluates the impact of Information and Communication Technology (ICT) on good governance in Tanzania, amidst challenges such as limited technology access, low digital literacy, and regulatory constraints. Employing a survey research design with a descriptive approach, the
research engaged 384 public officials selected via stratified sampling. Data collection was executed through questionnaires, and analysis encompassed descriptive statistics, a probit model for determining ICT adoption determinants, and an ordinary least squares (OLS) model to assess the effects of ICT adoption on governance. The results underscore the critical role of ICT, especially mobile communication services and internet usage, in enhancing governance. The probit model findings reveal that factors like age, working experience, and regulatory environment significantly influence ICT adoption, suggesting that both personal and contextual attributes drive technology uptake. Meanwhile, the OLS model indicates that increased ICT adoption correlates strongly with improved public service accessibility, greater transparency, and enhanced citizen
participation in governance. However, responses vary concerning ICT's role in promoting accountability and effective decision-making, highlighting areas with mixed perceptions and suggesting the need for nuanced approaches to leverage technology fully. These insights underscore the necessity for comprehensive strategies and informed actions, stakeholders can effectively utilize ICT to improve transparency, enhance citizen engagement, and boost overall governance effectiveness.