Assessment of the Use of Information and Communication Technologies (ICTs) in the Financial Sector: A Case Study of the Mozambican Banking System

Abstract

This study investigated the extent to which information and communication technologies(ICT) had been used by commercial banks in Mozambique, as well as the benefits of ICTs to banks and customers. Thirty-one managers, fifty four clerical staff and fifty eight customers were surveyed. The findings reveal that the use of information and communication technologies was well entrenched in Mozambican banks. This has resulted in the improvement of banking services.


(African Journal of Library, Archives and Information Science: 2003 13 (1): 21-34)