Use, accessibility, and satisfaction of librarians in selected higher educational institutions in Oyo State, Nigeria with integrated library management systems

Abstract

This study was conducted to examine the use, accessibility, and satisfaction of librarians in selected higher educational institutions in Oyo State, Nigeria with integrated library management systems. Data were collected from 170librarians, library officers and system analysts, using a questionnaire designed and administered by the researcher. The majority of the institution libraries use of PMB (PhpMyBibl) software and only one institution namely the University of Ibadan, Integrated Library Management Software (ILMS) and Dominican University make use of in-house software. Cataloguing module is the most deployed compared to other modules of the ILMS in use. The most available module of the ILMS is the cataloguing module while the library registration service is the most accessible service. Librarians with higher qualifications, who have lower positions at work, and less number of years in the services, are females, and younger in age expressed satisfaction with the ILMS compared to others. With regards to specific accessibility factors, only system quality, net benefits, availability, and affordability were significantly related to satisfaction of the librarians in respect of the use of the ILMS to meet their library services’ needs. The number of years the librarians have spent in service, and the gender of the librarians are not significant variables in respect of the satisfaction of the librarians with the ILMS. The quality of service delivered by the systems, their accessibility, utilisation, adequacy, and acceptability which are ordinarily considered crucial factors, did not predict satisfaction with the use of the ILMS.