Determinants of job satisfaction among healthcare providers: A case of selected public hospitals in Ilala Municipality

Abstract

Issues of job satisfaction in organizations have become an important field of investigation for researchers. Although employees deserve to be motivated fairly and with respect, the same feeling has not been reflected among healthcare workers in Ilala District. The study specifically examined the factors affecting the performance of healthcare employees, the perceptions of healthcare workers regarding the existing employees’ benefits, and identifying employees’ benefits that satisfy their needs. This was a mixed study where 114 questionnaires were distributed to healthcare workers using convenience sampling. Qualitative data was collected using an unstructured interview, and the information generated was analyzed using content analysis. On the other hand, the quantitative data was analyzed using descriptive statistics. The study found that lack of career advancement, demanding jobs, and the fact that jobs are consuming a lot of time were among the factors affecting employee job satisfaction. Additionally, extra duties, a lack of annual leave, and maternity leave were among the benefits perceived to be important in influencing employee job satisfaction, while timely provision of wages, good supervisory qualities, good policies and rules, good co-worker relations, and good working conditions were the benefits that are needed to boost employee job satisfaction. The findings imply that the government should provide employees with timely benefits if it has the intention of boosting employee job satisfaction. The finding also confirms the two-factor theory assumption that employees will only be satisfied if they are well motivated. Additionally, the private healthcare sector can also learn from this study and make sure that employee benefits are timely approved. Keywords: employees’ job satisfaction, healthcare workers, public hospitals, Ilala Municipal Council.