Main Article Content
Quality Control of Services in the Nigerian Banking Industry
Abstract
determinants of service quality. The study also showed that epileptic power supply, unstable economic policies, unconducive working environment, and network servers= failures constituted the major problems facing good quality services in the bank industry. The study among others recommended improvement on performances of servers, provision of standby generators and consistent on-the-job training for workers to ameliorate the problems. It concluded that appropriate economic and social policies are required to ensure good quality control services as well as provision of adequate protection for banking customers and clients are required to ensure good quality control services.