Assessment of patient’s satisfaction on radiotherapy services in a tertiary health facility in mid-western Nigeria

Abstract

The objective of this study was to assess patient’s satisfaction on radiotherapy services in a tertiary health facility. An institution based cross-sectional study was conducted among 216 Oncology patients, who were administered an adopted tool titled: Client Satisfaction Questionnaire-8 (CSQ-8) and the sociodemographic characteristics of the patients. The data from the instrument was analysed using descriptive statistics (mean, frequency, percentage) and inferential statistics (Analysis of Variance-ANOVA, t-test). Post Hoc was carried out where significant difference was observed in the ANOVA using Scheffe test. The level of significance was set at p<0.05. The Statistical Package for Social Sciences (SPSS) version 24.0 was used in performing the data analysis. The result showed that 85.2% of the patients reported they are satisfied with the treatment process. The major perceived factor that affects patient’s dissatisfaction was waiting time (56.0%). There were significant differences (p<0.05) in the mean satisfaction scores for age group, marital status, Religion and Tumour site, but educational status didn’t show any significant difference (p>0.05) in the mean satisfaction. Health care practitioners should be aware of these socio-demographic indices that may significantly influence how patients rate their health care experiences and as such should consider these when attending to their patients.

Keyword: Satisfaction, Tumour, Radiotherapy, Radiographer, Cancer